How do I return my order?

We encourage all customers to purchase samples so they can confirm whether the products are suitable for them before purchasing full-sized versions. We hope you are satisfied with every EILEEN MAI® purchase you make. We believe strongly in our products and their quality. If you are not pleased with your purchase, you may seek a return or a replacement. See below for details.

Returns at a Retail Store
If you purchased the product from a retail store, please contact the store directly for their return policy.

Returns to
We offer a 30-day money back guarantee on all orders (counting from the ship date on the Invoice). If for any reason you are not completely satisfied, you can return the products for a full refund of the purchase price (less shipping and handling).

When packaging the items, please make sure that:

  • The return package is postmarked within 30 days from the Ship Date
  • The original invoice is included.
  • All products are unopened and in their original packaging
  • If you purchased a product as part of a gift or kit, the entire gift or kit must be returned

Please send the return package to:

Attn: Return & Exchange
2530 Berryessa Road #519,
San Jose, CA 95132, USA


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