- What makes your products special?
- Why don’t you use Artificial colors and Dyes?
- Why don’t you use Parabens?
- Why don’t you use Petrochemicals and Mineral oils?
- Why don’t you use Phthalates?
- How do I choose which products to use?
- What is the shelf life of your products and where should I store them?
- Why is the shelf life of your products short?
- Do your products cause allergy?
- Do you give free samples?
- Do natural and organic products actually contribute to healthier skin?
- What is professional product?
- Do natural and organic skin care products really cost more than mainstream skin care products?
- When should I start using ‘anti-aging’ products?
- Can I use different products from different brands together?
- I just started using your products, why am I breaking out?
- How long until I see a noticeable effect on my skin?
- What are your payment options?
- What is your order processing times?
- How’s about back order?
- How do I change or cancel an order?
- How quickly do you ship orders?
- Do you ship worldwide?
- How much is shipping and handling?
- Do you send tracking number?
- What are the Shipping Rules and Restrictions?
- How do I return my order?
- What is the re-stocking fee?
- How long does the refund process take?
- What if there is a shipping error or damage?
BEAUTY 101
- Basic Skin Care Steps to Create and Maintain Beautiful Skin
- Common Skin Care Terms & Ingredients
- Skin Care FAQs
What if my question is not here?
If you have a question that’s not answered in our FAQs, please call or email us at skincare@eileenmai.com
NO Parabens, NO Phthalates, NO Petrochemicals, NO Mineral Oils,
NO Artificial Dyes, NO Animal Testing
All Products are Fragrance Free or with Natural Fragrance & Color
